Terms of Service

Shipping Pricing  All prices displayed on this website exclude shipping costs
– We charge a flat rate of AUD for every STANDARD AUST POST PARCEL SHIPPING for weight 500grams and under.
– We charge a flat rate of AUD for every EXPRESS AUST POST PARCEL SHIPPING for weight 500grams and under.
– We charge a flat rate of AUD for every STANDARD AUST POST PARCEL SHIPPING for weight 500grams and over.
– We charge a flat rate of AUD for every EXPRESS AUST POST PARCEL SHIPPING (next Day)for weight 500grams and over.Shipping and Delivery Policy We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days for Standard Post depending on your location within Australia or Next Day delivery for Express Post (as per Australia Post Policy Terms & Conditions).

Shipping Destinations: COCONUT LOVE ships goods Australia wide and we do accept international orders through our website, please contact us on +61 2 402 144 512 or email to to coconutloveaustralia@gmail.com to enquire about a special order.

Customer Service Policy COCONUT LOVE is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Refund Policy Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.  You can however choose between an exchange or credit where goods are faulty or damaged where proven to be so at time of receipt. ( ie photo emailed to coconutloveaustralia@gmail.com)

Privacy Policy COCONUT LOVE is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. COCONUT LOVE uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from COCONUT LOVE only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.